Unable to see the Team Agile Tool field in Zurich
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01-13-2026 10:25 AM
We upgraded our Platform to Zurich and all the corresponding modules to the latest version. I am still not seeing the "Team Agile Tool" to choose CWM or EAP as a team level planning tool. What am I missing?
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01-13-2026 01:17 PM
Following... Ran into the same issue in my PDI.
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01-13-2026 01:34 PM
Make sure you have all the latest version for all the plugins.
We had our SPM Team form customized, we had to add this field to this form and i was able to get it work.
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01-13-2026 02:16 PM
Hi @Sid Panchal
After the update, the existing module did not work as expected [some time] which means it needs to be upgraded. Please check whether CWM has the latest version installed or try repairing it. Also, this might be a role-related issue where you do not have the required access to use this feature.
if still issue, then better log a Now Support case.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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