What role is required to delete a scrum task in CWM?

[Marlon Dale]

Trying to delete a scrum task on a CWM board for non admins gives the error message at the top:

Alert level: Critical.

Delete operation against rm_scrum_task from scope sn_cwm has been refused due to the table's cross-scope access policy

So wondering what role is required to delete scrum tasks.

[Sandeep Rajput]

@Marlon Dale This error is appearing due to cross scope permissions and not because of role. Please refer to the article here https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641480 to address cross scope error.

[Tanushree Maiti]

Hi @Marlon Dale 

Try this:

1. Create a Cross-Scope Privilege

• Navigate to System Applications > Application Cross-Scope Access ->New in your ServiceNow instance.
• Target Scope: sn_scrum (or the application that owns rm_scrum_task)
• Target Name: rm_scrum_task
• Target Type: Table
• Operation: Delete
• Source Scope: sn_cwm
• Status: Allowed
• Click Submit

2. Adjust Restricted Caller Access

• Navigate to System Security > Restricted Caller Access.
• Filter the list using :
• [Source Scope] = sn_cwm,
•  [Target Name] = rm_scrum_task,
• and [Operation] = Delete.
• If you find a matching record, open it and change its Status from Denied to Allowed.

3. Modify Table-Level Application Access

• Navigate to System Definition > Tables and search for rm_scrum_task.
• Open the record and look for the Application Access tab.
• Ensure the Can delete checkbox is checked.

[Sunil B N]

Hi Marlon,
This is a cross scope issue (not role) which we have resolved in upcoming release version(needs Brazil Family version)
As a workaround, they can open story in full view(or UI 16) and delete scrum tasks.
Apologies for the inconvenience caused.
Best regards,
Sunil B N