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on 03-29-2019 06:26 AM
I've been working on the ServiceNow platform for a bit under three years, primarily developing custom applications. ServiceNow is a huge platform and there are so much good resources out there. From day one, even until today, I am still finding something new each day. Sometimes I heard about it through a colleague, or through a SNUG, or through a training course. I got them in emails, IM, or in eBook. They are scattered everywhere. I decided to get organized, and use the Marie Kondo method to tidy up - "keeping only those things that spark joy". This article provides a single place to these useful resources (abandoning the ones that don't spark joy), and I hope you find them useful too.
What I Have Open on a Daily Basis
- Product Documentation - read up on release notes, product features, and step by step procedures on how to use a feature.
- Developer Portal - get your free developer instance (and manage it here), read up on API, go through online self-paced training..etc.
- Community - search for commonly asked questions and help to answer some too.
- HI Portal - submit a ticket to HI to get your questions answered by ServiceNow support
When I'm Troubleshooting NOW Platform Issues
- HI Portal - Known Errors Portal - here you can browse known issues by category (requires HI login).
When I Don't Want to Re-invent the Wheel
- ServiceNow Store - certified free and paid applications are available. You can get them here or request a trial version.
Before Diving Deep into Development
These are good to read and review before getting your hands dirty on a ServiceNow instance.
- Governance Technical Best Practices eBook - requires HI login
- NOWSupport Best Practices Series
- Technical Best Practices - guide to proven strategies for developing good applications
- Customer Success Center
- ServiceNow Trust & Compliance Centre - provides privacy and compliance information about the platform
- ServiceNow Design System - A good reference site on ServiceNow's UI.
- Solution Innovation Library - The Innovation Library is a tool kit for anyone building apps and portals on the Now Platform
- Service Portal Widget Library - A collection of Service Portal custom widgets
When I Want to Learn Something New
- Demo Center - delivered by ServiceNow Solution Consultants. Sessions run daily. It also offers recordings of key solution conversations.
- Learning & Certification - here you can browse for courses and certification paths and options
- Saba Learning Portal - here you can register for courses offered by ServiceNow
- Now Support Youtube Channel
- ServiceNow Dev Program Youtube Channel
- TechNow Episodes List - hosted by the legendary Chuck Tomasi
When I Have Extra Time to Kill
- Developer Blog - written by the Developer Program Team
- TechBytes - a Podcast Program hosted by various ServiceNow experts and professionals. Not updated often.
- SNGuru (external) - a technical blog for ServiceNow administrators, developers and consultants. It's run by Mark Stanger / Jacob Andersen / James Farrer / Jim Pisello
- Service Portal.io (external) - by New Rocket
- Slack Channel
- @Nowsupport Twitter
When I Want to Look at the Big Picture
- ServiceNow Products - this page categories all the products and provides links to more information such as case studies, white papers, product highlights, etc. It's a massive list! It has 67 products when I did a count!!
- Now Platform Reference Guide - this is a 13-page PDF condensed version of the above.
Acknowledgements: Special thanks to ServiceNow's Platform Implementation Course. This course has taught me how to fish and gave me most of the great references in this article.
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