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IT

Manage IT strategy, operations, service delivery, and apps on our single system of action.

Security

Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

Customer Service

Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

Intelligent Applications

Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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Partnerships That Last
Are Built on Trust

GDPR COMPLIANCE

ServiceNow's Commitment

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We Are Committed to Delivering
Reliable and Secure Cloud Services

Earning and maintaining your organization’s trust is essential to building a lasting partnership. We believe that it is important to give you the utmost confidence in our ability to prevent and mitigate security threats, protect the privacy of your data, and help you comply with a growing number of global mandates. To this end, we have made significant investments in technology, processes, and expertise to ensure that our cloud services meet the most stringent of standards for performance, scalability, security, privacy, and compliance.

OPERATIONS AND AVAILABILITY

SECURITY AND ASSURANCE

PRIVACY AND COMPLIANCE

Global Operations

Global Infrastructure
Automation
Business Continuity and Disaster Recovery

Availability and Performance

Multi-Instance Architecture
Availability
Performance

Data Security

Encryption in Flight
Integration Encryption
Email Encryption
Column-Level Encryption
Edge Encryption
Full-Disk Encryption
Access Control
Information Classification
Data Retention
Media Disposal
Data Return and Destruction
Secure Data Handling

Security Architecture

Global Security Team
Cloud Security
Physical Security
Logical Security
Host Security
DDoS Protection

Platform Security

Secure by Default
Customer-Controlled Security
Identity Management
Authentication
Software Development Lifecycle Security
Application Security Testing
Customer Penetration Testing
Patch Management

Privacy

GDPR
Privacy Statement
Privacy Shield Framework
Cookies and Other Technologies

Compliance
Certifications

Regional Compliance
ISO 27001
ISO 27018
SSAE 16 SOC 1 Type 2 and SOC 2 Type 2
Accessibility 508
FedRAMP Moderate Certification
Pink Verify
Multi-Tier Cloud Security Singapore Standard
Australian Signals
Directorate

Compliance Resources

ServiceNow CORE
Compliance Questionnaire
CSA STAR Registry

Learn How ServiceNow Delivers Safe and Secure Cloud Services

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