All products and solutions

Incident Management

Restore services faster with intelligent routing and built-in collaboration.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Change and Release Management

Accelerate change at DevOps speed by automating approvals while maintaining control.

Request Management

Provide employees with an intuitive self-service portal that works on all their devices.

Now Mobile

Find answers, get help, and make requests across departments from a single, native mobile app.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

Mobile Onboarding

Enable new hires to complete tasks, view content, and get help across departments from a mobile app.

Virtual Agent

Give employees help when they need it with virtual agents that understand simple, human language.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Agent Workspace

Improve agent efficiency with a single workspace built to facilitate resolutions.

Service Owner Workspace

Manage and optimize IT services from a single, centralized application.

Vendor Manager Workspace

Manage and optimize vendor services from a single destination.

Walk-Up Experience

Boost customer satisfaction by providing an efficient face-to-face IT support experience.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Asset and Cost Management

Track costs, quantities, and contracts for hardware and virtual assets.

Performance Analytics

Use dashboards to anticipate trends, prioritize resources, and drive service improvements.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand and in real time.

Service Level Management

Monitor performance against service commitments and prioritize, reassign, and escalate tasks.

Configuration Management

Track the dependencies and relationships of supported IT services to maintain continuity.

Continual Improvement Management

Manage improvements from ideation through delivery by aligning people, processes, and data.

Surveys and Assessments

Drive continual service improvement with feedback and assessment results for any service.

ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

ITOM Health

ITOM Health

Deliver business service health and detect, diagnose, and remediate issues with AIOps.

ITOM Health

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

ITOM Health

Operational Intelligence

Proactively identify anomalies before they cause service outages with AIOps and machine learning.

ITOM Optimization

ITOM Optimization

Optimize strategy, operations, and spend across your multi-cloud environment.

ITOM Optimization

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Security Incident Response

Quickly prioritize and respond to security threats using workflows and automation.

Vulnerability Response

Efficiently prioritize and respond to vulnerabilities based on business impact.

Configuration Compliance

Identify, prioritize, and remediate misconfigured software.

Threat Intelligence

Add context and threat analysis to security incidents.

Trusted Security Circles

Identify attacks faster by anonymously sharing threat intelligence with peers.

Performance Analytics for Security Operations

Create real-time dashboards and reports with 50+ security-specific KPIs.

Policy and Compliance Management

Automate and manage policy lifecycles and continuously monitor for compliance.

Risk Management

Enable fine-grained business impact analysis to appropriately prioritize and respond to risks.

Audit Management

Use risk data to scope and prioritize audit plans and automate cross-functional processes.

Vendor Risk Management

Continuously monitor, detect, assess, mitigate, and remediate risks in vendor ecosystems.

Advanced Risk

Manage operational risk as part of an integrated risk management program.

Use Case Accelerators

Get an operational head-start on compliance with popular frameworks and regulations.

Performance Analytics for GRC

Create real-time dashboards and reports to detect failing critical controls.

Agent Workspace

Enhance agent productivity with multitasking, integrated solutions, and an optimized layout.

Case and Major Issue Management

Manage customer interactions and visually track activities, case status, and SLAs.

Predictive Intelligence

Resolve issues faster by using machine learning to route issues and recommend solutions.

Omni-Channel

Integrate telephony systems and support customers across web, phone, chat, email, and social media.

Visual Workflow and Automation

Automate assignments, tasks, and service processes with a simple drag-and-drop interface.

Self-Service

Drive self-service with Knowledge Management, Service Catalog, and Service Portal.

Virtual Agent

Improve the customer self-service experience with conversational guidance using a chatbot.

Field Service Management

Create and manage work orders based on technician skills, availability, and inventory.

Communities

Connect customers and employees with their peers to find answers and solve problems.

Service Management for Issue Resolution

Identify, diagnose, and permanently resolve customer issues.

Proactive Customer Service Operations

Monitor your customers’ products and services to identify issues proactively and fix them quickly.

Customer Service Management Mobile App

Manage cases on the go with a consumer-style app using native device features.

Customer Data Management

Give agents a view of accounts, contacts, entitlements, contracts, products, assets, and install base.

Visual Task Assignment

Assign customer requests and tasks to other departments with visual task boards.

Surveys

Use surveys to measure voice of the customer and stay current with customer concerns.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand.

Performance Analytics

Analyze trends with KPIs, metrics, and role-based dashboards for customer service.

Operations Management

Track service health with Event Management, Discovery, and Operational Intelligence.

Financial Modeling

Gain visibility into expenses by connecting real costs to service users and consumption.

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Continual Improvement Management

Initiate and track improvements across the enterprise by aligning people, processes, and data.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Mobile Onboarding

Guide new hires through the employee onboarding process with a purpose-built mobile app.

Now^® Mobile

Simplify employee self-service with a native mobile app for requests and actions.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce HR inefficiencies by reporting and analyzing service delivery performance and quality.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

Mobile Studio

Build and deploy native mobile experiences with an intuitive designer.

IntegrationHub

Reduce tedious, manual work across the enterprise by connecting any app, data, or device.

Flow Designer

Automate business processes as digital workflows across departments, apps, and systems.

Application Development

Rethink how you build apps and empower developers and builders of all skill levels.

Virtual Agent

Resolve customer issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Automate mundane tasks with machine learning, and focus on the work that matters most.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Guided App Creator

Get guidance to rapidly create applications, define data, and configure user experiences.

Studio IDE

Use a web-based integrated development environment to build, deploy, and manage your apps.

Agent Workspace

Improve agent efficiency with a single workspace built to facilitate resolutions.

Service Portal

Design a self-service user experience with a responsive portal interface.

Automated Test Framework

Perform functional testing of your applications and simplify platform upgrades.

Guided Tour Designer

Create embedded self-help for faster adoption of new forms, reports, and apps.

Now^® Mobile

Simplify employee self-service with a native mobile app for requests and actions.

Certified Apps

Tap into ISV innovation with certified apps available in the ServiceNow Store.

Transform the IT experience

Innovate more, align to business priorities, and deliver great user experiences.

Deliver a next-generation employee experience

Unlock enterprise-wide productivity and meet the expectations of a modern workforce.

Delight customers with proactive, end-to-end service

Increase customer satisfaction and service efficiency.

Respond faster to security incidents, vulnerabilities, and risk

Drive compliance and protect against organizational risk and security threats.

Deliver high-performance business services with visibility and AIOps

Gain visibility, manage service health, and optimize your digital assets and services.

Build enterprise workflow apps fast

Empower everyone to create, automate, and extend digital workflow applications.

Healthcare

Deliver great patient and clinician experiences with a unified platform for care.

Education

Modernize your campus IT to create amazing experiences for all.

Government

Redefine citizen services and improve mission outcomes with a trusted cloud platform.

Financial Services

Build customer loyalty, outpace fin-techs, and speed innovation while curbing risks and costs.

Manufacturing

Embrace “manufacturing as a service” to build new revenue streams.

Telecommunications

Develop new service lines to complement core product offerings.