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IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows, effortless service and enterprise mobile.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

Healthcare

Education

Government

Financial Services

Manufacturing

Telecommunications

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All products and solutions

Change the way you work. Deliver great experiences and enhance productivity with powerful cloud services across all areas of your business.

IT Workflows

IT Service Management

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.

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Incident Management

Streamline service restoration with intelligent routing and built-in collaboration.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Change and Release Management

Reduce change-related risks and costs while accelerating the release of business services.

Request Management

Give end users a modern, consumer-like experience through a self-service portal.

Virtual Agent

Use chatbots to provide consistent IT services that increase CSAT and IT productivity.

Agent Intelligence

Resolve issues faster by using machine learning to categorize, route, and prioritize issues.

Performance Analytics

Use dashboards to anticipate trends, prioritize resources, and drive service improvements.

Walk-Up Experience

Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.

Knowledge Management

Capture and package knowledge from across the organization for employees to access on demand.

Asset and Cost Management

Track costs, quantities, and contracts for hardware and virtual assets.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand and in real time.

Service Level Management

Monitor performance against service commitments and prioritize, reassign, and escalate tasks.

Configuration Management

Track the states and relationships of configuration items in your technology environment.

Benchmarks

Compare your ITSM performance to industry averages and optimize with recommendations.

Surveys and Assessments

Drive continual service improvement with feedback and assessment results for any service.

Continual Improvement Management

Manage improvements from ideation through delivery by aligning people, processes, and data.

IT Operations Management

Make IT a proactive business partner. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend.

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Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

Operational Intelligence

Proactively identify anomalies in IT infrastructure before they cause service outages.

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Orchestration

Automate IT processes, eliminate manual tasks, and remediate service issues.

IT Business Management

Drive strategic portfolio planning and execution. Align work to business priorities, redirect spend to critical apps, and speed time to value.

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Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

Demand Management

Capture, assess, and manage ideas and demands from the business.

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

Financial Planning

Optimize investments across your entire project portfolio.

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Agile Development

Manage development work from a unified backlog and Scaled Agile Framework.

Test Management

Manage all phases of the testing process.

Financial Modeling

Gain visibility into expenses with prescriptive allocation models based on your ServiceNow data.

Financial Charging

Create detailed IT financial reports, including showbacks and chargebacks.

Software Asset Management

Do more with your software license data. Reduce software spend, mitigate compliance risk, and drive action with intelligent operations for your business services.

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Security Operations

Connect your existing security tools with a security orchestration, automation, and response engine to identify, prioritize, and respond to threats faster.

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Security Incident Response

Quickly prioritize and respond to security threats using workflows and automation.

Vulnerability Response

Efficiently prioritize and respond to vulnerabilities based on business impact.

Configuration Compliance

Identify, prioritize, and remediate misconfigured software.

Threat Intelligence

Add context and threat analysis to security incidents.

Trusted Security Circles

Identify attacks faster by anonymously sharing threat intelligence with peers.

Performance Analytics for Security Operations

Create real-time dashboards and reports with 50+ security-specific KPIs.

Governance, Risk, and Compliance

Respond to business risks in real time with an integrated risk program offering continuous monitoring, prioritization, and automation.

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Policy and Compliance Management

Automate and manage policy lifecycles and continuously monitor for compliance.

Risk Management

Enable fine-grained business impact analysis to appropriately prioritize and respond to risks.

Audit Management

Use risk data to scope and prioritize audit plans and automate cross-functional processes.

Vendor Risk Management

Continuously monitor, detect, assess, mitigate, and remediate risks in vendor ecosystems.

Performance Analytics for GRC

Create real-time dashboards and reports to detect failing critical controls.

Customer Workflows

Customer Service Management

Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.

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Agent Workspace

Enhance agent productivity with multitasking, integrated solutions, and an optimized layout.

Case and Major Issue Management

Manage customer interactions and visually track activities, case status, and SLAs.

Intelligent Routing

Automatically assign cases and work orders based on skills, availability, and location.

Omni-Channel

Integrate telephony systems and support customers across web, phone, chat, email, and social media.

Customer Data Management

Give agents a view of accounts, contacts, entitlements, contracts, products, assets, and install base.

Visual Task Assignment

Assign customer requests and tasks to other departments with visual task boards.

Visual Workflow and Automation

Automate assignments, tasks, and service processes with a simple drag-and-drop interface.

Self-Service

Drive self-service with Knowledge Management, Communities, Service Catalog, and Service Portal.

Surveys

Use surveys to measure voice of the customer and stay current with customer concerns.

Field Service Management

Create and manage work orders based on technician skills, availability, and inventory.

Service Management for Issue Resolution

Identify, diagnose, and permanently resolve customer issues.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand.

Agent Intelligence

Resolve issues faster and increase agent efficiency using machine learning.

Performance Analytics

Analyze trends with KPIs, metrics, and role-based dashboards for customer service.

Virtual Agent

Improve the customer self-service experience with conversational guidance using a chatbot.

Operations Management

Track service health with Event Management, Discovery, and Operational Intelligence.

Financial Modeling

Gain visibility into expenses by connecting real costs to service users and consumption.

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Employee Workflows

HR Service Delivery

Eliminate frustration and improve employee satisfaction with a single access point for efficient, personalized HR services.

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Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Employee Service Center

Provide a single place where employees can quickly get all the HR services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce HR inefficiencies by reporting and analyzing service delivery performance and quality.

Now Platform

Now Platform App Engine

Reimagine every process as a digital workflow. Boost productivity, supercharge apps with predictive intelligence, and empower anyone to build and extend workflow apps.

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Mobile Studio

Build and deploy native mobile experiences with an intuitive designer.

IntegrationHub

Reduce tedious, manual work across the enterprise by connecting any app, data, or device.

Flow Designer

Automate business processes as digital workflows across departments, apps, and systems.

Application Development

Rethink how you build apps and empower developers and builders of all skill levels.

Virtual Agent

Resolve customer issues faster and scale your organization with intelligent chatbots.

Agent Intelligence

Automate mundane tasks with machine learning, and focus on the work that matters most.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Certified Apps

Tap into ISV innovation with certified apps available in the ServiceNow Store.

Use Cases

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Transform the IT experience

Innovate more, align to business priorities, and deliver great user experiences.

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Deliver a next-generation employee experience

Unlock enterprise-wide productivity and meet the expectations of a modern workforce.

Delight customers with proactive, end-to-end service

Increase customer satisfaction and service efficiency.

Respond faster to security incidents, vulnerabilities, and risk

Drive compliance and protect against organizational risk and security threats.

Deliver high-performance business services with visibility and AIOps

Gain visibility, manage service health, and optimize your digital assets and services.

Build enterprise workflow apps fast.

Empower everyone to create, automate, and extend digital workflow applications.

Industries

See how ServiceNow helps solve common challenges within key industries.

Healthcare

Deliver great patient and clinician experiences with a unified platform for care.

Education

Modernize your campus IT to create amazing experiences for all.

Government

Redefine citizen services and improve mission outcomes with a trusted cloud platform.

Financial Services

Build customer loyalty, outpace fin-techs, and speed innovation while curbing risks and costs.

Manufacturing

Embrace “manufacturing as a service” to build new revenue streams.

Telecommunications

Develop new service lines to complement core product offerings.