CreatorCon Hack Zone Sneak Preview

The Developer Lounge at CreatorCon this year will be featuring a Hack Zone where you can get hands-on experience integrating ServiceNow with Internet of Things devices such as Phillips Hue color LED l...

Building mobile applications with ServiceNow and Apache Cordova

Mobile is eating the world - smartphones outsold PC's for the first time in 2011 and it is estimated that a quarter of the world's population will have a smartphone by 2016. With the proliferation of ...

Fixing the Update Set Picker on Older, Upgraded Instances

For older, upgraded instances, if your Update Set Picker is not automatically updating its list of available Update Sets when you create a new one or close an existing one, the problem is with the "ui...

Have a burning question on the platform - get answers at the Developer Lounge

Want to understand how some feature of the platform works or why it works the way it does - just stop by the developer lounge. At #CreatorCon we have a dedicated area where you can meet and interact w...

Self-Service Delivered Now

Welcome to a great new experience on the ServiceNow support system known as HI. Introducing the Customer Self-Service Portal!When you log on to HI at hi.service-now.com, you'll see a sleek new look th...

Using the Restore Deleted Records plugin to retrieve lost data

We all have been there... You are searching around and realize that you inadvertently deleted some records. Because it is better to be proactive rather than reactive, I suggest that you enable a certa...

Searching for ServiceNow icons

Administrators have the ability to change the base system icons on their instance. When you are customizing your instance, you may be wondering where to find icons that you see in existing categories,...

"Clear User Settings" Tool

I've been meaning to share this functionality for a while, but I have not had the time until now. It's a Form link UI Action on the User table, available to users with the "admin" role and to all user...

The one developer conference you absolutely can't miss this year

This year there is one more reason to attend Knowledge and that is to attend CreatorCon the inaugural ServiceNow Developer conference. Starting on Thursday, April 23rd and running through Friday after...

Using filter conditions when creating new records

If you are creating a record from a filtered list, you'll notice that some fields on the record automatically populate based on the filter conditions. For example, if the filter on the Incident list i...

Putting Fuji Test Management to the test

"More than the act of testing, the act of designing tests is one of the best bug preventers known."-Boris BeizerEveryone wants to test their software thoroughly, but deadlines, lack of resources, comp...

Video tour of the new Fuji User Interface

This week we published a video that provides a tour of new features in the improved Fuji user interface.We walk you through some changes made in the Fuji UI including:IconsTooltipsShortcutsAdditional ...

Managing access to UI actions with conditions, roles, and views

Are you already using UI actions? Many ServiceNow customers use them in a variety of creative ways. If you are using UI actions in your instance, consider refining them and controlling when they appea...

Enabling email notifications on HI

If you are not receiving email notifications, there may be a simple reason this is occurring — you may not be set up to receive notifications. In any case, users have the ability to enable or disable ...

Knowledge Base Digest: User Interface - May 10, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: Notifications - May 10, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: Scripting - March 10, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

All new HI Notifications Resource page

Have you ever had a situation where you've submitted a inquiry, incident, or change request to HI and for some reason your notifications on the inquiry aren't coming through? Or you're on a watch list...

Decreasing the email notification size on HI

If you have stopped receiving update notifications for your incident or other ticket, this may because the size of the email notification exceeds the max limit. Often this can be the result of large w...

Highlights of the new Fuji user interface

As part of the ServiceNow Fuji release, we have again given the UI a makeover and aimed to provide you with a more consistent, useful experience. The stylistic changes include new icons and color sche...