The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated articles on Notifications:
Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)
- Configuring Gmail after Google deprecates OAuth 1.0 authentication (KB0546976)
- HI Notification Resources (KB0547435)
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)
- Task_SLA workflows transferred into an Update Set with the condition match "Run The Workflow" can ca...
- SLACalculatorNG does not update the has_breached field (KB0547078)
Processes, Policies, Procedures
Define the processes, policies and procedures to help Technical Support implement features and troubleshoot missteps. (Click to see all Processes, Policies and Procedure Knowledge Base articles)
