The ServiceNow Platform has a seemingly infinite set of use cases in the enterprise. The combination of the new Studio IDE and over twenty Platform services such as Workflows, Scripting, Integrations and APIs, Orchestrations, Self-Service Catalog, Reporting & Analytics, Mobile UI, Connect, Visual Task Boards, and on and on mean that ServiceNow admins, developers, architects,and partners can utilize the Platform to literally deliver "Everything as a Service" for departments, shared services, and business units across the enterprise.
A great example brought to my attention by my colleague keeshenniphof (thanks Kees!) is Sky. Sky is a major U.K.based television, telecom, and broadband provider that initially implemented ServiceNow ITSM to upgrade to a modern, efficient, and user-friendly Incident-Problem-Change solution for IT. However it's clear from the video that they're doing so much more with the Platform.
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