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Use case:
As a ServiceNow technician, we recognize that licenses are determined by user roles. We understand that each module has specific roles defined. The question arises on how to identify which roles fall under the 'licensed' category.
Solution:
It is widely recognized that ServiceNow licenses are fixed, with no provision for floating licenses. These fixed licenses are also associated with specific roles. Understanding which roles consume licenses and which do not is crucial for effectively guiding our customers. It is important to know how to identify this information and whether ServiceNow offers any functionality to assist in this process.
ServiceNow offers an out-of-the-box (OOB) feature that allows for the identification of roles that consume licenses. The relevant table is named 'license_role_list.do', which includes a field designated as 'role type'. This functionality aids in recognizing the licensed roles within the installed ServiceNow modules. Please refer to the screenshot below for further clarification.
Regards,
Suresh.
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