I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA's perspective on what an MCP Server is and what its tools do. This is part of a ...
The ServiceNow Developer Experience Research team is looking to conduct 75-minute in-person research sessions in Paris from June 29 to July 1 about upcoming developer AI features. Feedback from the se...
You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities ...
If you've ever tried to add a module, renew a license, or simply ask "how much does this cost?" within the ServiceNow ecosystem, you've likely been met with the same response: "Please reach out to you...
When migrating or updating thousands of records in ServiceNow, running one massive GlideRecord query can slow down your instance and make the operation harder to control.A script that works perfectly ...
Hey Community, Following up on my Knowledge 2026 session, I've published a full walkthrough of lab CCL6465 — Spoke Generator Hands-On: AI-Powered Integrations — on the Now Bytes YouTube channel. In th...
Have you ever been excited to start a ServiceNow lab, only to find yourself juggling between instructions, a simulator window, validation steps, and troubleshooting what went wrong? I know I have. For...
Flow Designer in ServiceNow: What the Australia Release Actually Changes I've been working with Flow Designer since it replaced the old Workflow Editor, and honestly, it took a while for the platform ...
What is BuildAgent? BuildAgent is ServiceNow's AI development assistant, built into ServiceNow Studio as of the Australia release. That's the key change. It's no longer tucked away in the IDE — it's f...
Managing Bulk Attachment Fields in Mobile Agent Overview This article explains the implementation approach for handling bulk attachment fields in Mobile Agent applications. The solution focuses on man...
Two Transport Mechanisms, Same Behaviour There are two common ways an update set ends up on a target instance: Retrieve Update Set is the platform-native mechanism for pulling an update set from a rem...
One common pattern I’ve noticed while developing flows in ServiceNow is that many developers immediately start writing scripts whenever they need to manipulate a value inside Flow Designer. Typical ap...
You Know More Than You Think: A Framework for Delivering a Talk That Sticks If you've spent years building on ServiceNow, there's a good chance you've solved problems that other practitioners are runn...
Hola Community Here’s an interesting challenge for all the ServiceNow Architects and Developers out there. 里 The Scenario Imagine this: Your ServiceNow instance already has thousands of email notifica...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Las Vegas is already a week behind us. As always, it took me a few days to recover. Somehow I fall into the sam...
Use Case: A guide on executing the GCP Migration, focusing on strategies to minimize operational costs for the customer and methods to transition from a multi-cloud environment to a unified cloud solu...
If you spend enough time working in ServiceNow, you eventually notice a pattern: the environments that run the smoothest are usually the ones that stayed closest to Out-of-the-Box (OOB) functionality....
Use Case: I wish to create a PDF or Word document derived from the ticket. Upon clicking the 'Generate Certificate' button, the document should be produced and attached to the corresponding ticket. So...
In ServiceNow projects, failures rarely happen because someone doesn’t know how to write a Script Include or configure a Flow.They happen because the wrong thing was built—perfectly.At the heart of mo...
The problem with Intune's query limitations Anyone who has built or maintained a ServiceNow-Intune integration knows the pain. ServiceNow's native connectors let you write dynamic encoded queries - th...
on:
ServiceNow's JavaScript Executor
on:
Flow Designer in ServiceNow: What the Australia Re...
on:
Why Staying Close to OOB in ServiceNow Makes Thing...
on:
ServiceNow Automated Test Framework (ATF): Tips an...
