The release of the ServiceNow Yokohama version introduces new features designed to assist ServiceNow Technicians and Users across multiple areas. I have compiled a selection of items that I have tested within the instance. I believe this will benefit our community network by enabling the effective use of these functionalities in real-time.
ServiceNow Minion-1:
Yokohama has a dedicated service desk agent role in this version. Previously, there was no specific role designated to assist the 'Service Desk Agent.' This issue has now been addressed. The following roles are in place to enhance operational efficiency: 'sn_service_desk_agent.'
ServiceNow Minion-2:
Yokohama prioritizes your version upgrade within the instance. This version facilitates an 'Upgrade Friendly' environment and introduces a new feature known as 'Upgrade Management.' Users can conveniently access all relevant information on a single page, including Plan Upgrade, Clone, Upgrade Monitor, Skipped Record, Now Support, and Monitor. This functionality streamlines the upgrade process and support, allowing for efficient monitoring of pre- and post-upgrade activities.
ServiceNow Minion-3:
The latest version grants exclusive access to the PORTAL. Initially, ServiceNow commenced with the Portal, which has since evolved into the Customer Service Portal and Employee Centre Portal, catering to both internal and external employees. This version now emphasizes business functionalities. Yokohama has introduced a new business portal, accessible via the following syntax:
<servicenow instance URL>/business_portal
Prior to accessing this portal, it is essential to activate the necessary plugins. Please refer to the link below for further information regarding plugins and additional details.
ServiceNow Minion-4:
All ServiceNow employees are participating in the Yokohama celebration. Numerous features have been launched to support customers, employees, developers, administrators, and agents. I would like to specifically emphasize the features available for developers, particularly in the area of integration.
New REST Web Service APIs have been introduced in the Yokohama release. For further clarity, please refer to the article below to understand what these APIs are and how they benefit developers. Utilize these APIs to simplify your integration processes. REST Web Service API
ServiceNow Minion-5:
ServiceNow's Configuration Management Database (CMDB) has been enhanced through the integration of Generative AI. Each business unit is facing a widespread issue with duplicate Configuration Items (CIs). The resolution of these duplicate CIs is managed via 'Now Assist' in Yokohama.
Prior to the implementation of Generative AI, ServiceNow offered similar capabilities within the CMDB Workspace. The process of identifying duplicate CIs has been streamlined by Now Assist, eliminating the need for technician intervention. Now Assist functions as a 'Subject Matter Expert' for all inquiries related to ServiceNow.
#yohokama #newFeatures
Regards,
Suresh.
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