Hello,
My name is Gabriel and on my organization I work for the Service Desk.
We already have the 3 strike rule automation enabled for incidents and we want to know if there is a way to enable or if there's a feature that can send a push notification to the Service Desk agent that has the ticket assigned to them.
So if I assign a ticket to Mark nad he has already assigned to himself and place it on work in progress, reached out to the user in question but there was no response, Mark already placed notes and 3 strike automation process begins.
Is it possible that the next day, when 3 strike starts and the user replies to it and add wether they're available or when will they be available, the Service Desk agent receives a notification pop-up on a side of they're screen notifiying them that the user has replied?
Thank you in advance for your help.
Cheers,
