Accept/Reject Solution UI ACTION on service portal

[Vinicius Luz]

Hello guys,

I'm trying to deactivate or even better edit this UI Actions on the service portal:

Even when I deactivate those via backend, they still appear...

How can I deal with this buttons? If this is not a real UI ACTION, whats the concept behind it?

[vkachineni]

It is an OOTB widget "Case Ticket Action"

You will have to clone this widget and use it as you need to customize in your portal page.

OOTB the actions are not shown for 

if(data.table=='customer_project' || data.table=='customer_project_task' || data.table == 'sn_customerservice_task')
data.showCaseAction = false;

Go thru the Widget "HTML", "Client script" and "Server script" to make your modifications after cloning it.

[Vinicius Luz]

Sorry guys But I couldn't find a way to set a different state other than '10' (Open), to achieve this what line would you guys update?

[Saurav11]

Hello

The button can also be created in the widget itself

Navigate to the widget clone it and in the html search for accept and reject you will find the lines for both the button

Just in the html you have to comment out both lines and they will not appear

Please mark answer correct/helpful based on Impact.

Thanks

[Vinicius Luz]

Sorry guys But I couldn't find a way to set a different state other than '10' (Open), to achieve this what line would you guys update?