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‎03-06-2025 10:34 PM
I need to configure the functionality where any user in the instance can create the catalog task through flow designer.
Any user means the user without any role also should be able to create the catalog task
Solved! Go to Solution.
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‎03-06-2025 11:00 PM - edited ‎03-06-2025 11:02 PM
Hello @Community Alums ,
I do not recommend this practice, as it can lead to security risks and unauthorized task creation. However, if this is a strict client requirement, you can follow these steps:
Solution:
1. Deactivate the OOB create ACL on 'sc_task' table
2. Create ACL for 'sc_task' Table
- Navigate to System Security > Access Control (ACLs).
- Click New to create an ACL.
- Set Type to record and Operation to create.
- Set Name to sc_task.
- In the Requires Role Script, add the following:
answer = true;
- Save the ACL and test.
If this helps resolve your query, please accept the answer and mark it as helpful.
Best Regards,
Siddhesh Jadhav
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‎03-06-2025 10:38 PM
Hi @Community Alums
A user without any role is considered an End User, and as an End User, it is neither recommended nor required to create a Catalog Task. Catalog Tasks are primarily used by Fulfillers and are typically created via Flow if configured, or manually at the RITM level (though this is not recommended). Therefore, asking whether an End User can create a Catalog Task is not a valid use case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-06-2025 10:47 PM
Yes, But I need to give access as it is the requirement
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‎03-06-2025 10:51 PM
Hi @Community Alums
As a BPC and from a process perspective, I would never recommend this. Think about it—if you raise a request with your internet provider, would you create a task for them to deliver the router or anything else? The answer is obviously no.
Additionally, if you assign the role, the end user would require a license, which violates policy and process guidelines. The role in question is Catalog Admin, but granting this role would allow the user to perform any action on the catalog, including deletions. Moreover, the user would need to log in to the native view, as catalog task creation is not possible via the portal.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-06-2025 11:08 PM
Thanks @Community Alums
Thank you for marking my answer as helpful, but I still urge you to reconsider this request, as I explained with the example above. Technically, @Siddhesh Jadhav provided the correct answer, but from a process perspective, it is not the right approach to implement. Please check with the client before proceeding.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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