.Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe

[Ayusha]

I m trying to  cti soft phone integration with snow platform using customer service with field service management plugin, but the click to dial feature is not working for me. i am getting below error while trying to dial from service now platform.Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe

[MrMuhammad]

Hi Ayusha

Please follow the steps as per the screenshot below.

I hope that helps!

Thanks & Regards,

Sharjeel

[Ayusha]

Thanks for your response!!

But there is no such CTIAjaxutility scrip under scriptincludes. Please help here

[Ankur Bawiskar]

Hi,

if that plugin is installed then it should be there.

Components installed with CTI Softphone

Regards
Ankur

[Ayusha]

Thanks!!installed CTI soft phone and its working for me.

[Ankur Bawiskar · Accepted solution]

@Ayusha 

Glad to know that it worked.

Please close the thread by marking appropriate answer as correct & helpful

Regards
Ankur