.Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe

[Ayusha]

I m trying to  cti soft phone integration with snow platform using customer service with field service management plugin, but the click to dial feature is not working for me. i am getting below error while trying to dial from service now platform.Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe

[MrMuhammad]

Hi Ayusha,

Can you check the script include Accessible From field value. It must be set to All Application scope. 

Also, while calling the script inlcude you must be using API Name instead of Name.

I hope that helps!

Thanks & Regards,

Sharjeel

[Abdul Azeez]

Hi Ayusha,

There is a field called "Accessible form" on the script include. You have to select it to access to all the application scope for that particular script.

When you are dealing Script include of global to scope or scope to global its always recommended to use API Name i.e global.ScriptIncludeName

Please hit helpful or correct based on the impact

Abdul Azeez

[Ayusha]

Hi Muhammad

where i can get the accessible field value and script include details. i have created a trial instance in snow.

can u share how to make changes for those fields.

[Ankur Bawiskar]

Hi Ayusha,

please check below steps

1) as an admin visit script include from left navigation

2) please search with the name as "CTIAjaxUtility"

3) please change the accessible field as "All Application scopes"

Regards
Ankur