.Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe

[Ayusha]

I m trying to  cti soft phone integration with snow platform using customer service with field service management plugin, but the click to dial feature is not working for me. i am getting below error while trying to dial from service now platform.Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe

[Pradeep Sharma]

Hello Ayusha,

Is this issue resolved with activation of a plugin? or did you fix the script include accessible from setting?

[Ayusha]

By installing CTI softphone the issue resolved but is it necessary to install CTI softphone plugin for click to dial feature?

[Ankur Bawiskar]

Hi,

This is what is mentioned in the Docs

Computer telephony integration (CTI)

Computer Telephony Integration (CTI) enables the Customer Service application to support inbound and outbound telephone calls.

• Customer service agents can do the following with CTI:
• Make an outgoing call to a phone number.
• Receive an incoming call from a phone number or from another user within the system.
• Transfer a call to another user within the system.
• Place a call on mute.
• Set their availability status.

Regards
Ankur

[Pradeep Sharma]

Hi Ayusha,

I believe you should be fine with just activating OpenFrame plugin https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service...

- Pradeep Sharma

[Ayusha]

No, with just activating OpenFrame plugin i m not able to do click to dial feature and i am getting the error Access to Script Include global.CTIAjaxUtility blocked from scope: sn_openframe. After i installed CTI softphone that feature is working for me.But i need it with out cti softphone plugin.