accessing notification type from inside an email script

[JP56]

Hello, 

I've got no way of knowing how to even approach a problem like this.

Say I've got an email script that needs to dynamically change based on what notification it was sent out in.

e.g. a script named metadata

If a "Incident has been assigned to you" notification is sent out, I want to have an if conditional in the JS that prints X.

If a "Incident has been opened on your behalf" note is sent, I want to have the script print Y.

The data itself is easy to get, the js is easy to write, but I genuinely have no idea how to access the type of notification sent from within the script itself.

If possible, could someone quickly detail how I might find such data in general? As an example, :

/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event

I'm presuming the data is held in the event GlideRecord, but how would I access it? Is there a list of fields in there somewhere?

[Masha · Accepted solution]

I believe email_action gives you access to the notification record (sysevent_email_action table). You should be able to dot-walk to the notification record that is being used for the email from there.

See oob email script called (lines 3 and 26): incident_take_me_to_the_incident for usage example.

[JP56]

Thanks, this seems to be it, one follow-up:

Where would I find a list of variables accessible through the email_action parameter? Like, if a person entered this system without knowing anything about how Servicenow does their stuff, how would they find out that "name" is a variable inside email_action?

[Shrutika Surwad]

Hello,

this link might help you

https://community.servicenow.com/community?id=community_blog&sys_id=0b5eeaaddbd0dbc01dcaf3231f96198c...

https://community.servicenow.com/community?id=community_question&sys_id=8892d3a1db101fc01dcaf3231f96...

thanks,

shrutika surwade

[Shrutika Surwad]

hey ,

if you find my answer correct.

please mark Correct!

thanks,

shrutika surwade