ACL and notification Interview questions

[manisha3014]

Hi All,

Good Afternoon, Can any one Please provide me Interview questions on,

1. Notifcations,

2. ACL,

3. Workflows,

4. Business Rules.

Please provide Interview questions on above topics. Thank you very much in advance.

[Shiva Thomas]

Hi Manisha,

A few possible questions, targeted for an experienced ServiceNow specialist

Notifications

How to trigger a notification on when an incident is closed?

How would you trigger a notification that warns the user that his reply to a closed incident have been ignored and that he should create a new ticket?

How would you implement a notification that needs to be sent in the caller language only? (french, spanish...)

ACL

How would you implement ACL for a secured table like incident, where:

        The IT Service Desk can manage all records and fields

        The caller can create new records, but only edit short-description and comments

        The caller and people in the Watchlist can only browse the records they are concerned with

Workflow

How would you pause a workflow until the task is closed?

How would you implement a loop in a workflow that retry a condition every hour up to five times?

Business Rules

Can you explain the Before / After setting ofa "on update" business rule?

Could you explain the available types of business rules and their difference?

How to implement a Business Rules to automatically switch the State from "Awaiting User info" to "In Progress" if an incident's caller reply by email?

[manisha3014]

Thank you so much thomas for your valuable question.