I have created a Scripted REST API call with HTTP PUT Method. I am calling the endpoint from a python script in order to update an incident in SNOW from my external application. When I make the PUT request from Postman, it is working fine and is upda...
Hello Team, Please help me, Is there any mechanism to export the reports in PPT format in Service Now?RegardsAbhay Somani
Hi, I have a list collector field on a custom table. I would like to add on records from a reference table to this list whenever a filter criteria is met. My current business rule will trigger and replace all content of this list field instead of add...
Hi community,Can anyone share with me on the procedures on how to import existing Standard Change Template from one instance to another? I want the existing Standard Change Template to be able to be selected from the Service Catalog.Initially, I thou...
Hi all, I am creating a mail script that will add all of the impacted services and affected CI's to a list. it contains 2 glide queries to the following tables: Affected CIs: task_ciImpacted Services: task_cmdb_ci_service I then populate 2 arrays a...
Hi, I have tried everything I can think of and nothing works so I really need help ("You are my only hope" lol). So I have this workflow that is triggered from an Integration Queue Record and so it will have the payload itself (JSON) and the Integrat...
Hi all,On incident task we are showing attachments in the activity log. Normally, when a user has uploaded an attachment, he is supposed to be able to preview this in the activity log. For some reason, this does not work in our instance. Instead it l...
Hello Community , I am exploring flow design for first time for that i am facing a basic problem i am not able to select any table in the table field whether the trigger is create or updated ? Can anyone let me know what changes need to be perform Re...
Hi Community, I have 'Ask for Approval' action on my flow. I am not able to understand how it sends out an approval request email to the manager automatically. In a conventional workflow, we need to trigger an event for sending a notification. I hav...
I am new to scripting. I want to have a business rule that prevents Requested Item record from closing if Catalog task is NOT in closed complete state Thank you kindly,
Hi can anyone give me some requirements of Business rules so that I can practice my scripting part ?
Hello, I found similar articles, but unable to find a solution. My use case: User clicks link from a list, launching a form in a new browser tabUser fills out formUser clicks SaveRecord is saved and user remains the same browser tabNote: Clicking Sub...
This is a bit of a hack but it offers a great flexibility and potential.This will enable you to have the related lists at the bottom of your forms be dependant on data present on the form.Step 1:Create a relationship record and select the advanced op...
What are pros and cons of acl and query business rule to filter out records based on roles?? What approach would be better to to restrict access to inactive records for users without itil or admin role?
Hello everyone, There is a scheduled job created to run every second month of each quarter, it should run at the second Monday of the second month. I have a feeling that the conditions created in the scheduled job will run every Monday, every week....
