Like when two users viewing the same incident ,it shows user menu of particular users on top bar. Where this information is stored in which table ? I am new to service Now..I want to make report of the users viewing the same incident/ticket. Any help...
Hi All, I am new to the community and using the SNow API. I am hoping the community can help me resolve an issue with submitting a request using the web api account on behalf of a user. So my SNow team gave me a web api enabled account for submitting...
My requirement is Invoke REST API from Business rule. can any one explain step by step
Please note that we have been asked not to do DOM manipulation to solve this issue. Also changing the text to shorten the length is not possible. I am building a table which have check box fields with long labels. The problem here is how do we displ...
Due to some mistakes in implementing assets and CIs, we have some CI-Asset pairings that need to be broken because the CI is not an asset. We're hoping to not lose the historical information on what tickets were raised for different CIs, so the goal ...
HI All, I need to know that Where maintain item or record producer variables are stored initially? If anybody knows the answer kindly share with me. Thanks in advance, SNOW
Hi Folks, I have created a client callable script include . When answer is true it it should make a call to Script Include to create a new record Please find the code below where it is not working as expected. kindly suggest if anything wrong. Script...
Hi All, We are trying to send Application Data to another external system using REST API. But I keep getting this error if I also send the Description field along with other fields. The reason could be because the description could be huge. Is there ...
I have been trying to set up a couple of condition scripts on Service Portal Header Menu items. One of them is working well, yet the second one is just not wanting to work. This the one that is working: var conds = new GlideRecord('sys_user');conds...
How to add IST time zone in Schedule, need to add in SLA.
Hello Community,Can someone point me to an example or provide code snippet to make a JDBC Connection and do a sql insert ?I am trying to insert a record into a table that exists in external database from script include. All the examples I could find ...
How can I Query, via a script, all records irrespective of domain, from domain separated instance
We have created some incident templates and are trying to set the category and subcategory. When someone clicks on the incident template it you can see it set the category and subcategory at first but then subcategory gets set to -- None --. How ca...
Hi SN experts, I need help with Team Development setup, I study all possible SN docs online, and searched via WIKI, Community and here but couldn't find answer for a few things which are not clear to me. Hope to get your answers.Here is our SN Setup:...
I created a database view to join 3 tables for querying via the ODBC driver. The numerous exclusions I needed did not work via the Where clause in the views so I created a business rule to execute BEFORE Query with conditions that exclude data for sp...
