Activity Formater limiting number of activities being displayed.

[Sam Ogden]

Hi All,

We have a SCTASK log that had been open a long time on our platform (Dec 2017 till October this year).  Due to this it had many notes and reassignments etc.  

In the Activity formater on the form it is displaying 210 activities so it gets to 02/05/18.  The activities before this are not displaying.  If I go to the 'sys_history_set' for the record I can see there are many more entries before 02/05/18.

I've checked the docs here and can see that you can configure the property 'glide.stream.max_entries'.  This is defaulted to 250.  We didn't have this property in our instance, so I have added it and amended the value to 500.  If I navigate back to the the ticket in question and reload the form It is not displaying any extra records in the activity stream as I was expecting.

Any suggestions?

Thanks

Sam

[Eric Weischedel · Accepted solution]

Hi Sam,

I believe that the glide.stream.max_entries property is actually the name of the property as used in some of the previous versions of the ServiceNow product.  However, I think, if you are using a more recent version, the property you want to adjust has the name glide.history.max_entries.  This particular property can also be accessed directly from the System properties page.  The default value of the property is 250, but it can be adjusted higher or lower as needed.

The following Hi Knowledge Base article gives more details of this property as well.

KB0723417 - Adjust the number of updates displayed in the activity log of a record

Thank you,

Eric