Add a Variable to the Column of Requested Item table List View

[Lucas Romani1]

Hi,

I am having a problem to add a column on my "Requested Items" table (picture 1 below) that contains the values that I put in a field (variable, not dictionary entry) on my request. I can only add columns that are dictionary entries (picture 2 below) but I need to add a column that is a variable on my catalog item (picture 3 below), is that possible ?

Picture 1:

Picture 2: These fields I can add on the columns of my list view of Requested Items table

Picture 3: These fields I need to add at the columns of my list view of Requested Items table but I am not getting succed, is that possible ? Just to remember, these fields are variables and not dictionary entries of the Requested Items table.

Thanks for the help !!

[Ankur Bawiskar]

Hi Lucas,

That's because those are variables and not Table fields of RITM.

Those variables with the values are stored in other table i.e. Variable Ownership (sc_item_option_mtom)

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Alberto Consonn · Accepted solution]

Hi Lucas,

try the solution suggested to the below thread, it should work:

https://community.servicenow.com/community?id=community_question&sys_id=f8270329db1cdbc01dcaf3231f96...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Balaji Jagannat]

These articles have solution for a similar questions

https://community.servicenow.com/community?id=community_question&sys_id=f8270329db1cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=2ccd4b6ddb9cdbc01dcaf3231f96...

If I have answered your question, please mark my response as correct and/or helpful.