Add CC receipient within the notification possible?

[Zod]

Hi there,

any idea how to add a for example the the manager to the cc of an email notification (using the normal email notifications ...).

I wonder why this is not available OOB (also BCC).

Thank you

[nthumma]

You may have to email script to do this.

//email.addAddress(type, address, displayname);

    email.addAddress("cc", "john.copy@example.com","John Roberts");

    email.addAddress("bcc", "john.secret@example.com","John Roberts");

Scripting for Email Notifications - ServiceNow Wiki

[chanikya]

it is just showing mail-ids in CC section , not sending nay mail to respective CC mail-id users....

how to send mail to respective CC users

Mail_script

email.addAddress("cc", "chanikya060@gmail.com","chanikya D");

[maverik]

Hi,

Please check below mention post for the solution of your problem. It can be done by notification script.

How to add CC or BCC in email notification?

Adding CC in email notification from event parameter

Multiple CC Person, through workflow

Depending upon your requirement you can check the thread.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Shruti

[shloke04]

Hi,

The method for doing so is available in Service Docs itself. Please refer section 4.5 in the below link to configure the same:

Scripting for Email Notifications - ServiceNow Wiki

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke