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Add Change Variable Editor to Change Request Ticket Form

Dazler
Mega Sage

Hi,

We are developing the Change Request form.  I was asked if it was possible to add the Change Variable Editor to the Change Request.  Of course, I was able to do that in the form layout, but there is a stipulation. 

They do not want me to create a Record Producer form, but they want me to add the variables to the Change Request Ticket form, so they can populate it from this view. 

This is how they want to fill out the form.

find_real_file.png

 

 Is there a way to add the variables in this way and they fill it out from this perspective without have to create a Record Producer form?

If I am able to do this that would be great as I wouldn't have to create additional fields on the Change Request table.

Any help would be appreciated.

5 REPLIES 5

-O-
Kilo Patron
Kilo Patron

I believe this can be done. But you'd still need to define the record producer. Not to be used though. Cause the table that holds the values of questions (question_answer) references the questions in that record producer. And - of course - you would need to load the questions and create records in the table mentioned when a Change Request is created.

How would I set this up?

I need those variables to display on the ticket form and then when they submit the request, then the values will display in the question_answer table.

How do I load the questions on the ticket form?  I can trigger a flow to create the records, but to load the questions, I am unsure how to go about that.

when they submit the request

You mean the Change requests are created somehow by submitting a Catalog Item?

I was referring to when they submit the Change Request through the ticket form, not the catalog item.

I need to be able to load the questions on the Change Request ticket form and then when select submit, then the flow runs to create the records in the question_answer table.

I just need help loading the variables to the ticket form.

 

find_real_file.png