Add Email Client button on kb article on portal

[Rutuja K]

Hi all,

I want to create a button "Email client" on kb article on portal to send email which will include parmalink of that kb article.

Can someone help me this?

Thank you!

Rk

[Sumanth16]

Hi @Rutuja K ,

Please refer below article:

https://www.servicenow.com/community/developer-forum/email-notification-at-the-click-of-a-button-in-...

https://www.servicenow.com/community/developer-forum/custom-button-on-service-portal-to-send-email/m...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,
Sumanth Meda

[Saloni Suthar]

Hi Rutuja, 

Please follow below steps:

Procedure

1. Open a record in the table that you want to enable the email client for.
   For example, to enable the email client for the Problem [problem] table, navigate to Problem > Open, and then open any problem record.
2. On the form, click the menu icon and then click Configure > Dictionary.
3. On the Dictionary Entries list, open the first record.
   The first record has the record type Collection and does not have any entry for Column name.
4. On the form, in the Related Links section, click Advanced view.
5. In the Attributes field, enter email_client=true.
   If there are other values in the field, separate the attribute with a comma.
6. Click Update.

If my response helped you, please mark it as correct or helpful.