Add Field to Standard Change Form

[DeIvory Gordon]

Hello,

I have to add an "Additional Information" field under the "Assigned to" field on the standard change request form.  To do this I created an update set in my development instance, then opened a new standard change request form in development instance.  I selected "Configure" "Form Layout" from the context menu, then selected "Additional Information" and moved it from the available list to the selected list.  I saved it and now the "Additional Information" field shows under the "Assigned to Field" and I was able to type into it.  After I made my changes I exported my update set from development and imported it to UAT.  Initially, when I opened a new standard change form in UAT, but the "Additional Information" field did not show.  Then I created a second update set in Development, made the change again and exported the update set from development to UAT.  This time I got an error message when I tried to commit the update set in UAT.  Did I follow the correct steps to add a field to the standard change request form?

[Danish Bhairag2 · Accepted solution]

Hi @DeIvory Gordon ,

By the looks of it I see that additional information field is a custom field. So there is a chance this field was never moved to ur Target/higher instance based upon the error shared.

And also it seems u have only captured the form layout change in ur update set for that field.

U also need to capture the dictionary entry for that additional info field in your update set while moving to higher instance.

So when both records are moved together in higher instance u should not get error.

Mark my answer helpful & accepted if it helps u resolve your issue.

Thanks,

Danish

[Fakiha]

 There must be another update set where you have created "Additional Information" field. You need to commit the update set that contains field (dictionary/field label) first in order for it to appear on the form.  

[Tony Chatfield1]

Hi, without details of your update-set content it is not possible to evaluate your issue.
Looking at the error in your screenshot it would seem that the custom field 'u_additional_information' does not exist in your target instance. Can you see the field in your UAT instance change_request table? Was the new field included in the original update set?

[Danish Bhairag2 · Accepted solution]

Hi @DeIvory Gordon ,

By the looks of it I see that additional information field is a custom field. So there is a chance this field was never moved to ur Target/higher instance based upon the error shared.

And also it seems u have only captured the form layout change in ur update set for that field.

U also need to capture the dictionary entry for that additional info field in your update set while moving to higher instance.

So when both records are moved together in higher instance u should not get error.

Mark my answer helpful & accepted if it helps u resolve your issue.

Thanks,

Danish

[DeIvory Gordon · Accepted solution]

Thank you, it turned out that I had a different issue than what I asked in the question.  The answer provided is still helpful for the future.