Add new button to navbar in service portal

Fdeveloper · ‎06-25-2020

Hi,

I want to create a new button (My request) in navbar which contains my requests next to 
system adminstrator, any suggestion please.
Thank you.

Kunal Varkhede · ‎06-26-2020

Hi,

Ok you first find in Portal which theme you are using and configure as per below steps

You can check in Portal.

1)In Navigation type Portal ->

2)Check on which portal you want to modify the requirement ->

3)Check which Theme is for that portal is already selected ->

4)Open that Theme in that check header if it OOTB theme then you need to clone this or you can edit these theme.

Open this Service Portal and check theme here is La Jolla

I opened this theme and Check here which Header is already set to your Theme. If it OOTB then you need to clone these Header and change in it. If you clone OOTB Header then don't forget to apply to your current portal Theme as per below screenshot.

Add the below line after the system administrator and check my above changes so that you will get clear idea

<li role="presentation"><a tabindex="-1" ng-href="?id=sc_request" role="menuitem">${Request}</a></li>

Please Mark correct/helpful answer if it help you in any way.

Thanks,

Kunal.

View solution in original post

Fdeveloper · ‎06-27-2020

Hi Kunal,

when i click in My request it show me this message "Requested record not found"

how can i solved this issue

thank you

Kunal Varkhede · ‎06-27-2020

Hi Fdeveloper,

Can you please create separate thread for your new Question? So that it is helpful to others also..

Thanks,

Kunal

Allen Andreas · ‎06-27-2020

Hi,

I think they're having issues implementing the instructions given here though?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Brett Watson · ‎01-11-2023

Kia ora Kunal,

Stumbled across this post and found your answer really helpful, thanks.

We are trying to do something similar, but we need the additional header option to only show if the person has role = approver_user.

Do you know if it possible to add something to the client script that will remove the added item if the person doesn't have role = approver_user?

Thanks,

Brett

Allen Andreas · ‎06-26-2020

Hi,

There is already "My Requests" functionality in the Service Portal.

Are you perhaps referring to the back-end standard ui?

Please mark reply as Helpful, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!