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03-06-2019 02:44 PM
Hello,
This seems really simple but have not been able to figure it out.
One of our ITIL users accidentally deleted Home from the application navigator and it no longer shows on her favorites tab. How is it that we can add this to the menu again?
Thanks,
Grace
We want to add the below:
Solved! Go to Solution.

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03-06-2019 02:50 PM
Open the table sys_ui_bookmark and search for an entry with Home as favorite for any user.
Open the record and modify the user name to the affected user and click Insert.
Or
You can also look for the deleted favorite in System Definition->Deleted Records and restore it.
Please mark this response as correct or helpful if it assisted you with your question.

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03-06-2019 02:48 PM
Home is nothing but a Homepage view which is named as Home by default in SNOW. Navigate to Self-Service --> Homepage and favouite it

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03-06-2019 02:50 PM
Open the table sys_ui_bookmark and search for an entry with Home as favorite for any user.
Open the record and modify the user name to the affected user and click Insert.
Or
You can also look for the deleted favorite in System Definition->Deleted Records and restore it.
Please mark this response as correct or helpful if it assisted you with your question.
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03-06-2019 04:20 PM
Thank you! I found it best to resolve it through the bookmarks.