Add text from field in incident to the notification

[Fotina Galieb]

Hi Guys,

I am stuck with the task which i thought was simple. But cant find a way to proceed, I need to add a text from field "xyz" in Incident to the notification which is created in sys_user table and I dont see in "What it will contain' anyway to add exactly what I need, i guess it should be mail script then? Could you please help how to write it?

Thank you in advance,

Best regards,

Tina

[Ankur Bawiskar]

@Fotina Galieb 

you can use fields which are present on incident form or if those are reference fields then you can dot walk and show the content in email body directly without any script.

But if the data is not present on incident table or in any of the referenced record then you need email script to handle it.

Could you explain with screenshot what exactly is required?

[Fotina Galieb]

Hello Ankur,

Thank you so much for your reply!I am sorry I wrote Incident, but I see it was in Requested item.

I have an order guide with several items(systems in this case).They are shared per categories,  there is a categoty "Other", when "Other" is chosen there is a list of items which user can choose and order, after it submitted in RITM we can see "Details" field (u_variables_summary) multiline variable. So i need this text be visible in notification which is already created but on sys_user table. This field.

Thank you so much in advance,

Best regards,

Fotina

[Fotina Galieb]

Hello Ankur,

Thank you so much for your reply!I am sorry I wrote Incident, but I see it was in Requested item.

I have an order guide with several items(systems in this case).They are shared per categories,  there is a categoty "Other", when "Other" is chosen there is a list of items which user can choose and order, after it submitted in RITM we can see "Details" field (u_variables_summary) multiline variable. So i need this text be visible in notification which is already created but on sys_user table. This field.

 

Thank you so much in advance,

Best regards,

Fotina