Add to update set option is not showing

[nameisnani]

Hi Team ,

After upgrade,we are not able to see  ' Add to update Set ' option in related links . can anyone please help me here , how to get it back .

Thanks 

[Mark Roethof]

Hi Atul,

"Log a Support case.", for what actually? Can you explain your thoughts, since this is a custom UI action as mentioned.

[Jyoti_D_kamthe1]

Hi @nameisnani,

Ensure that the user account you are using has the necessary roles to create and modify update sets. The 'Add to Update Set' option is typically available to users with the appropriate roles, such as 'admin' or other roles with update set creation permissions.

Check if there are any UI Policies or UI Actions affecting the visibility of the 'Add to Update Set' option. Sometimes, customizations or changes in UI policies can impact the display of certain options. You can review these configurations in the ServiceNow platform.

Confirm that the system properties related to update sets are properly configured. You can check specific properties like glide.ui.related_list.add_to_update_set and glide.ui.related_list.add_to_update_set_acl to ensure they are set appropriately.

Thanks,

Jyoti Kamthe