Add user to watchlist

[steveturley]

I've been using a Variable Set to allow our users to add other users of their choice to the watchlist of Request Items and Incident (via a Record Producer)

This was working fine and still does for incident, but now the code for RITM doesn't work. The script for the business rule to add the user to the RITM is below. Tbh, the user value doesn't seem to be being passed to the RITM anymore.

(function executeRule(current, previous /*null when async*/ ) {

    if (current.variables.user_to_be_added_to_watchlist) {

        current.watch_list = current.variables.user_to_be_added_to_watchlist;

    }

})(current, previous);

Thanks!

[Brian Lancaster]

Oh wait you script should look like this.

(function executeRule(current, previous /*null when async*/ ) {
    gs.log('in business rule');
    if (current.variables.user_to_be_added_to_watchlist) {
        gs.log('in if');
        current.watch_list = current.variables.user_to_be_added_to_watchlist;
    }

})(current, previous);

[steveturley]

So updated my script and I get three log entries that look like this

[Brian Lancaster]

Interesting that it is calling multiple times. What is the order set to on your BR. It is usually found under the dropdown where you choose if it is before or after br.

[steveturley]

It's 'before' and the order is 100

[steveturley]

I don't really understand why this isn't working because I have it working in another instance.