Added additional comments is not visible

[SNOW User8]

Hi All,

In our instance user created an incident with additional comments but it's not visible in activity area. I have checked the journal history & there is an entry for such comments.

I dono which one is causing this issue, If anyone have any idea to solve this issue kindly help me.

Thanks

Anna Silva

[lSurya 24]

Hello Anna,

Please check pic. Have you checked this filter beside activity. Check confiure fileds.

[SNOW User8]

Hi

Thanks for your time,

Yes, all activity filter checkbox are selected only also no one can see the additional comments including admins

[lSurya 24]

Then, in that case, please check if there are any ACL's on that table and also check whether the field added is an out of box additional comments or custom created one.

[lSurya 24]

please mark the answer as correct if my comments helped you.