Added additional comments is not visible

[SNOW User8]

Hi All,

In our instance user created an incident with additional comments but it's not visible in activity area. I have checked the journal history & there is an entry for such comments.

I dono which one is causing this issue, If anyone have any idea to solve this issue kindly help me.

Thanks

Anna Silva

[Karthik Reddy T]

Hello Siva,

Right click on the Activity ,select configure activities and verify the additional comments is there or not.

If no add it.

[SNOW User8]

Yes Karthik Reddy,

I can see additional comments field & this is not my issue.

My issue is some additional comments details are missing from the incident's activity area. But it is there in a journal history.

[raves12]

HI Anna,

Have you tested the scneario in your sub prod instances? Is it reproducible?

Is whole of comment missing or is it getting truncated after certain characters?

[Ayush Sharma2]

Hi Anna,

Please also check your sys_audit table & also your history table

Might be you can get some info from there

Thanks

Ayush

Please Hit Correct, Helpful or like,if you are satisfied with this response.

[Rajesh Mushke]

Hey annasilva

can you check user preference for this user?