Added additional comments is not visible

[SNOW User8]

Hi All,

In our instance user created an incident with additional comments but it's not visible in activity area. I have checked the journal history & there is an entry for such comments.

I dono which one is causing this issue, If anyone have any idea to solve this issue kindly help me.

Thanks

Anna Silva

[faro]

is it not ACL incident.comments     write   (or 'read' if it is just visibility issue)?

[felladin]

Hello,

Did you find a solution to this?
We found the same issue now on one of our tables extended from task.
It works on all other tables, and it acts like there is a client issue, as I can see it blink in the activity log. But there are no Client Scripts or other Client actions on that table not present on another table.

With regards
Anton Vettefyr

[kmishra76k]

Hello,

Sometimes this can be happened because of View.

So please check is there any view available or in that view this filed is not present.

Regards,

Keyur

[felladin]

Hello,

Audit hadn't taken for the table.
But the table we had, had a bunch of strange happenings (and the fact it worked on the parent table that also was not auditet was very strange).

Works for us now. And good that you found the issue, Snow.

With regards
Anton Vettefyr

[SNOW User8]

Hi

In my case

There was a dummy variable called "Last Updated Comments" ('u_comments') created by someone on incident table to store the last updated comments. 

Sometimes few users wrongly updated comments in that dummy variable and clicked save that time it was not covered in the activity section but sent out the notification. 

That dummy variable caused the issue.