addInfoMessage on Knowledge Article View

[MounikaS]

Hello,

Does any one help me on adding info message to the articles in the kB view.

[Mike Patel]

Yes, For portal you will have to clone and modify the Knowledge Article Content widget. Make sure to add customized widget to page and remove existing widget.

[MounikaS]

Hi Mike,

Could you please Guide me with path as i don't have much idea about widget

Thanks!

[MounikaS]

Hi,

Iam not familiar with using Widgets on the new Service Portal and would appreciate it you can take me through the customization procedure for Widgets. I 've read the documentation but still couldn't get the concept clearly. I understand you first have to clone the widget and do your changes on the clone version.Could you help me to approach this.

This would be very grateful

Thank you!

[MounikaS]

Hi Mike,

I have cloned the widget, copy of the knowledge article created, may i know what i need to change as i checked there are HTML, CSS, Client controller, server script.

i don't have much idea about these widgets, could you suggest me on to approach this.

Thanks!

[Mike Patel · Accepted solution]

Sorry for delayed response but got busy with something else.

1> Change application to Knowledge Management - Service Portal

2 > Open portal page called kb_article_view

3> Clone widget Called "Knowledge Article Content"

4> add below code to cloned widget

if(knowledgeRecord.workflow_state == 'retired'){
		gs.addInfoMessage('Article has been retired');
	}

5> change widget on page from Knowledge Article Content to new cloned widget.

Screenshot that will help;

Result: