addInfoMessage on Knowledge Article View

MounikaS · ‎07-30-2020

Hello,

Does any one help me on adding info message to the articles in the kB view.

Mike Patel · ‎08-05-2020

Sorry for delayed response but got busy with something else.

1> Change application to Knowledge Management - Service Portal

2 > Open portal page called kb_article_view

3> Clone widget Called "Knowledge Article Content"

4> add below code to cloned widget

if(knowledgeRecord.workflow_state == 'retired'){
		gs.addInfoMessage('Article has been retired');
	}

5> change widget on page from Knowledge Article Content to new cloned widget.

Screenshot that will help;

Result:

View solution in original post

Mike Patel · ‎07-30-2020

When, Where and what you want to show on infomessage?

MounikaS · ‎07-30-2020

Hello,

I'd like to add an addInfoMessage / Banner message box when viewing a knowledge article - in view mode, not edit mode.

The reason is, that if someone follows a direct link e.g. from an e-mail to a knowledge article that is retired I'd like a box to appear automatically at the top of the page advising this.

At present, if you link directly to an article, a message box appears at the top saying "Exact search match". However, I'm not sure how this is called. On usual forms I'd use a client script of course, but I'm not sure how to do it from a knowledge article view (via kb_view.do).

Thanks

Mike Patel · ‎07-30-2020

You can go to UI Page (sys_ui_page)

search for name is kb_view

and add your message there

MounikaS · ‎07-30-2020

HI,

Could you suggest me where and how i need to write. I tried but it is not working.

Thanks!