addInfoMessage on Knowledge Article View

MounikaS · ‎07-30-2020

Hello,

Does any one help me on adding info message to the articles in the kB view.

Mike Patel · ‎08-05-2020

Sorry for delayed response but got busy with something else.

1> Change application to Knowledge Management - Service Portal

2 > Open portal page called kb_article_view

3> Clone widget Called "Knowledge Article Content"

4> add below code to cloned widget

if(knowledgeRecord.workflow_state == 'retired'){
		gs.addInfoMessage('Article has been retired');
	}

5> change widget on page from Knowledge Article Content to new cloned widget.

Screenshot that will help;

Result:

View solution in original post

MounikaS · ‎08-07-2020

Thank you so much Mike for your assistance. It is working as expected.

nikih · ‎03-06-2025

Hi Mike,
I am not able to see your screenshots, could you please repost the solution for this?

Hitoshi Ozawa · ‎07-30-2020

Cross-posting on different forum is highly discouraged as well as posting the same answer to these posts.

https://community.servicenow.com/community?id=community_question&sys_id=f1c4794adb5a5cd09e691ea66896...

gnewuser · ‎03-30-2024

I am trying to do the same thing as the OP where I need to display message that the article is retired (in the kb_view page). However I cannot see the images above in the solution. Can someone who can see the images kindly post those there?