Adding a hyperlink to a catalog item, should it lead to prod or dev instance?

[snow_beginner]

Hello,

I have a very simple requirement for a story. There is a catalog item and in the description of it there is a hyperlink which leads to another form. I just have to change it to the newer version of the form, so I have done that using the edit/add hyperlink button. All this is being done in dev instance. 

However, what I have noticed is that the new link actually leads to the new form in prod instance and not the dev instance. I was wondering if I set the link to dev instance like www.xxxdev.service-now.com/newlink and as it goes throguh the instances (dev, test, stg and prod) will it automatically change to that environment portal or should I leave it as the prod link?

I hope that made sense

[suvro]

Leave it as the prod link as it is not part of the code where you can make it dynamic. One thing you can try is do not give the instance url just give the link as /newlink normally it takes the current instance as the instance. Try that or Else keep it as it is

[Harish KM]

Hi give the URL like this

https://xxxx.service-now.com/url

to

/URL--> what ever instance you click it will route to that instance for example if you click in dev instance it will take you to dev instance same way to prod. This way no manual change required

[Mohith Devatte · Accepted solution]

Hello,

In these type of cases do not put the entire URL in the hyperlink 

just put/newlink  and once the item is migrated to higher instances automatically the instance URL will be appended to the /newlink .

Please accept this solution if you got some help from it