adding additional approvers in the RITM

[Jan Raphael Caa]

Hi Everyone,

I'm using the ServiceNow OOB to test a functionality in ServiceNow. I have a simple catalog item that adds approvers after submitting a form. The form has a list collector for the approvers so that user can add more than 1 approver in case the other approvers are unavailable.

The issue that I'm having is when adding additional approvers in the RITM after the form has been submitted. After adding myself as an approver and approved the record, nothing happened. The other approver's state is still 'requested' and the RITM ticket is still 'requested'. 

May I know what am I missing here? I tried marking the other approvers as Approved and the workflow continued.

[Gagan10]

Go to workflow 

1. Create new activity "Run Script".
2. Query your list collector variable to get the selected users.
3. Create g_scratchpad and pass them in approval 

[Jan Raphael Caa]

Hi Gagan,

Where do I place this Run Script? Is it before the Approvers Activity or after?

[Gagan10]

Place one run script and after that place approval activity 

[Jan Raphael Caa]

Hi Gagan,

Below is a screenshot of my workflow. This is working without any issues. But the problem is how do I update the list of approvers in the RITM once it has already been set?

[Service_RNow]

Hi,

In work flow your using "Approval - Group" activity. Can replace it with "Approval - User" activity.

Approval - Group   -->   If you need approval from group

Approval - User   -->   if you need approval from individual users

You need approval from manager(user), so you need to use "Approval - User" activity.

If this resolves your issue then please mark post as correct answer.

Please mark reply as Helpful/Correct, if applicable. Thanks!