adding additional approvers in the RITM

[Jan Raphael Caa]

Hi Everyone,

I'm using the ServiceNow OOB to test a functionality in ServiceNow. I have a simple catalog item that adds approvers after submitting a form. The form has a list collector for the approvers so that user can add more than 1 approver in case the other approvers are unavailable.

The issue that I'm having is when adding additional approvers in the RITM after the form has been submitted. After adding myself as an approver and approved the record, nothing happened. The other approver's state is still 'requested' and the RITM ticket is still 'requested'. 

May I know what am I missing here? I tried marking the other approvers as Approved and the workflow continued.

[Jan Raphael Caa]

Hi Rams,

Below is a screenshot of my workflow.

[Service_RNow]

HI,

if you need a particular user to send to approval select user in the approval activity

if you need a group to send to approval select group and

if you need to requester like login user manager approval

All Condition Highlighted in screenshoot 

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jan Raphael Caa]

Hi Rams,

Thanks for the information. But what I need to know is how do I modify the approvals during the approval workflow activity?

[Service_RNow]

Yes,

additional approvers script (advanced checkbox) within an approval workflow activity to send an approval to the users selected in a list collector variable

set the "answer" variable to a comma-separated list of sys_ids (which is how the List Collector stores its values), so the simplest way of doing it is:

answer = current.variables.my_variable_name.toString();

Refer to this: https://community.servicenow.com/community?id=community_question&sys_id=8402dbeddbdcdbc01dcaf3231f96...

Refer to this:  https://community.servicenow.com/community?id=community_question&sys_id=1fdf07a5dbdcdbc01dcaf3231f96...

[Jan Raphael Caa]

Hi Rams,

I already have that in my Approval - User script. The issue that I'm experiencing is that after ServiceNow adds the approvers in the RITM ticket, what if I want to add more? Modifying the list collector does not add the new approvers to the approver section. Updating the approver section adds the approvers but if the newly add approvers approve/reject the ticket, it does nothing.