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adding additional fiels to my requests on the ESC

Jack62
Giga Guru

‎03-13-2024 03:12 AM

Morning all,

 

I have been trying to work out how, using best practice, I can add assignment group and approver on the "My Requests" widget on the portal but I am not getting very far. I have tried using My request filter to add at least the assignment group in but it does not show on the portal.

 

Any help would be greatly appreciated.

 

Jack

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-13-2024 03:20 AM

Hi @Jack62 

 

Sorry, but got confused, why  we need approver on portal? What exactly is your use case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Jack62
Giga Guru
In response to Dr Atul G- LNG

‎03-13-2024 03:46 AM

So the user can see who is approving the record. Happy to reject that requirement for the moment. the most pressing need is to add the assignment group on to the My tasks widget (will clone it first of course)

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Jack62

‎03-13-2024 03:51 AM

Hi @Jack62 

 

OOTB, if a user has assigned an approval, it will by default show that on ESC portal to that user. I am not sure what is need to show assignementr group on esc. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jack62
Giga Guru
In response to Dr Atul G- LNG

‎03-13-2024 03:53 AM

just for the user to see what group the ticket is assigned to. I don't see this as a big issue as a requirement. 

 

Any ideas on how this is done? from anyone?

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