adding additional fiels to my requests on the ESC

[Jack62]

Morning all,

I have been trying to work out how, using best practice, I can add assignment group and approver on the "My Requests" widget on the portal but I am not getting very far. I have tried using My request filter to add at least the assignment group in but it does not show on the portal.

Any help would be greatly appreciated.

Jack

[Dr Atul G- LNG]

Hi @Jack62 

I dont think it is valid requirement, bcz a approver know that a request assigned to him /her. 

[Jack62]

They are separate requirements. The assignment group is just to show the user who the ticket is assigned to. Ignore any requirement around approver now. I am pushing back on that. it is just adding assignment group of the task to the view s the user knows what team is working on it.

[Dr Atul G- LNG]

Hi @Jack62 

Again, why we need to show user the group ? it is a good practice to shoe the backend working. If you provide some screenshot where you want to show the group.