Adding attachments to Additional Comments in Incidents form

[Mazin AliKarar]

Is it possible to edit the "Additional Comments" journal field in order to add attachments to it?

For instance, I may need to request information from the incident requester and add a screenshot in my message.

How can I do that in through ServiceNow?

I appreciate your response.

Mazin

[Geoffrey2 · Accepted solution]

Image attachments you add to the record will appear in the Activity formatter and the Service Portal:

An alternative idea you could play around with is embedding HTML into your Journal Fields (like Additional Comments) using the [code] tags.

[code]<img src="/sys_attachment.do?sys_id=ce18816cdb1c0b40bd3cff9dbf9619d5" width="600" />[/code]