Hi, I've created a flow which generates a Story if the RITM is approved. After the RITM is approved, it then closes. I want to add all the variables from the RITM to the Stories description. The RITM contains Variable Sets so I wanted to use scriptin...
I have a client script which will ultimately decide whether it will return false and display an error message to the user if certain criteria is not met. It initially just had a client-side check which worked perfectly, but now we need to check a co...
Hi,I have configured the Issue Auto resolution for HR case COE. But after submitting the record producer, IAR is not giving the recommendations via Virtual Agent. IAR for HR assigning the Case to HR Bot, but further it is not giving any recommendatio...
Hi everyone, I'm working on an inbound action in ServiceNow that creates tickets from incoming emails. I have a requirement where if an email attachment is discarded during the ticket creation process, I want to add a comment to the ticket indicating...
Hello, I have an Agent chat problem. Agent's status doesn't change automatically from Available to Off after inactivity time (1 minute) in a workspace.There is an OOB Scheduled job "AWA - Set Inactive Agents Offline " which should run every 1 minute....
Hi experts,We have two requirements after submitting record producer to create a HR case1. Send notification to user selected in Mutlirow variables set records on a record producer.2. Send notification to all the users selected in a LIST collector va...
Hello, we have configured a SAP ECC connection to a specific SAP system and it is working fine. Is there a way to modify the SAP system to execute the BAPI_xxx commands on a different SAP system than the one connected? thanks...
I have a requirement to create a validation for users not to be able to submit a time sheet that is greater than 30 days in the future. I created a script include and a business rule but I am getting the msg "Access to api 'setAbortAction' from scop...
Hi All, I am working in PPM and trying to update the status (green, yellow, red) of the top task depending on the status of all the child task. I've created a business rule to run when the 'status' changes of any task on the pm_project_task table.(f...
Use Case:I want to implement the mandatory behavior wherein after clicking the UI Action, after certain check if true it will highlight the field with red and sets the focus on that field. I have tried: if(condition == true) { var field = g_form.g...
I have a MRVS in a record producer. After submitting the form, I dont see this in my target table, that is the u_xl_business. Why and how to fix this?
Hi Experts, Currently we are creating assets manually when any new user is onboarded. Is there any way in which we can create a record in asset table through flow designer when user is onboarded? Can we include the asset detail...
I want to add Banner in header for email diagnostics page if Email sending/recieving is non-operational
Hi ,We created a Action "Giorgi Ivanti REST MESSAGE - Send attachment for incident" with Application Scope as Global for one of a client in the respective Domain as our instance is domain separated instance and tried calling this Action from business...
Hello, I have created a Data Stream Action. I set a variable in Pagination Setup Step, I then use this in construction of the Rest Step. It works perfectly. I am able to drag the pill into the Resource path. I would like to use this same variable i...