Hi everyone,I'm trying to filter SLAs from the task_sla table based on the closure or cancellation dates of their associated incidents.Specifically, I want to retrieve SLAs for incidents that were closed or canceled within specific timeframes, such a...
I want to create a ticket in ServiceNow and a third party app through integration, for that I created a Record Producer.I created a "connection check REST MESSAGE" script include with onSubmit Client Script. If the connection is OK. The user can crea...
Did anyone integrated Ariba with Servicenow before?If yes, could you please explain me the method used. I have done one way integration before, I had Ariba place an CSV file on the SN FTPS site and had a scheduled import.Regards,ND
Hi Team, Any attachment added in the request will be captured under request level but it is not visible under SC task level. We dont want to copy the attachment from Request to task level. However our requirement is whenever there is a new attachment...
Hi Community,I've created a flow that checks if a user is in an AD group and this is working fine, but what I wanted to do was to be able to post the results to the work notes of the incident but this bit is not working? The flow looks like this:Afte...
We have a couple of email notifications that need to use email scripts to populate the body of the email, and the email bodies include the opened and closed times of tickets. However, when we use the email scripts to show these variables, the time zo...
Hello all,I have developed a breakdown for Requested Items based on Item. But the breakdown shows 'no element to display'. In the Breakdown source I get a error 'This breakdown source was automatically disabled because the number of elements exceeds ...
Hello developers, I need to implement a scenario where user has to select a date range which is dependent on custom field from custom table(lets say it has values 1, 2, 3 etc. so on). If user selects 1 then Date field on UI has to enable to select on...
Hi All, I have created the new "Custom Greetings & Setup" with a few Promoted Topics but it does not visible to everyone in Virtual Agent. Please guide me on how to make these promoted topics to everyone
Hi Guys, I cannot find the two incident records where shall I proceed to find them. Thanks!!
Hello Everyone, 1) I have two variables on the form -i) request type (request_type) - choice field - internal, externalii) members (members) - list collector - sys_user table having test@gmail.com (internal user), test.ext@gmail.com (external user wi...
Hi there,I have an issue that is driving me crazy and I can't see where the issue might be. Basically, I have a script where an e-mail comes into ServiceNow and, using an Inbound Action, it removes the first e-mail from the e-mail body, checks the e-...
HI Team, Below is sample code which is written in After Business Rule. I believe the issue is from line no 35 to line no 38 is not printing anything. I believe XML to JSON conversion is the issue.In my try catch block I am getting error as "Unexpecte...
Hello, It's Kentaro. I'm using Incident.It has Category and Subcategory as variables.Category is the department to contact.Sub category selects the inquiry type.There are sub categories for each department. I want to have one sub category.If anyone k...
I have created Catalog need to create one variable when click on that one document related training get download. How to achive this. I have create UI macro but not working.
