Assignment rule working but the assignment group automatically changes mid refresh
Assignment rule is working as stated in the work notes/field changes but assignment group automatically change mid refresh.
Forum Posts
Multiple selection variable required on the catalog item request
Hi All,Multiple selection variable is required on the catalog item, instead of using the various checkboxes option on the form,Is there any other way to select multiple options for one variable, it was not referring to any table, hence not able to us...
Not Able to configure the listview in CMDB Workspace for Data attestation tasks.
Hi All,I'm working on the CMDB Dashboard, want to configure the list view for the data attestation tasks. I want to add the CIs Serial number field in there as well. But am not able to do that.I'm doing the following:1) click on the gear icon.2) sele...
Resolved! Rest API wont create incident due to Data Policy Exception: \n\tThe following fields are mandatory
Hi all, I'm trying to create an incident from Postman utilizing Oauth2.0 Authentication. In general this work except populating the description field. If I put in the JSON: {"description":"test","short_description":"test","caller_id":"3d43a2df9...
Bulk update field values through excel upload !
Hello All,Lets say we have 15000 CIs that need to be populated with recommended values to bolster CMDB health. We have excel sheet that has all the corresponding values of fields to the CI name.How can we upload this excel so that no duplicate record...
Show greyed out text in field & vanish once entered
Hi, I want to add a greyed text on field on front end form which must be displayed already inside field when form is loaded ,also it must be vanished once text is entered on field. PFA for reference (Highlighted Text).
Combining Out of the box widgets together into one widget
On our portal page, we're using two out of the box widgets 'My favorites' and 'Popular items':What we're wanting to do is combine these widget into one widget so that they can be viewed on separate tabs. I was just wondering if there was a way of doi...
Resolved! IP activation required for REST Call Response?
Hello, this question is more in the general network direction.I am calling the API of a third-party endpoint.This endpoint has entered the IP of the ServiceNow instance and this is the only way we can get the data.If we now get the response from the...
Draft Saved catalog item can be reuse?
Hi, As you know, the functionality to save a draft catalg item was released in Washignton release as below.https://www.servicenow.com/community/developer-articles/save-catalog-items-as-draft/ta-p/2855484 I think this is incredible because it's what w...
Resolved! End User not able to download Attachment
Hi All,We have a link by the name "Get User Manual" on the ESS portal. Attached is the snapshot(Get Manual).The Issue is that..When 'admin' clicks on the link he is able to download the user manual but when a End User clicks on the link he is directe...
Auto populate field on catalog item.
Hi Everyone, I have one custom field on catalog item - Requester (this is reference field to User table). I have to auto populate this field with current logged in user whenever I open this catalog item. Please suggest some way. Thanks in advance
Some Custom (par_dashboards)Dashboards are editable for all the users.
Dashboards created by a user(xyz) in platform analytics are editable for all users. Even user without any roles.We tried changing the owner, the user and group the dashboard is shared with. But it didn't helped.The other dashboards which are not crea...
how to change particular catalog variable value font text color
Hi,Please advise - to change catalog variable text color after service request form submission into Service Portal. Thanks.
Flow designer Jira (look up issues stream)
I am creating a flow where trigger is scheduled at 10 Am and i want to fetch all issues created on jira on last day, i am getting Error: Page Size cannot be empty. (Process Automation.f2ac6a4a773d1110cc985228c8106154; line 4)What am i doing wrong?
Providing access to the Edit button on the related list
Hello All, I have issue with the Edit button visibility. I have a custom table ( lets say tb1). and a field on the Cmdb_ci_business_app table that is referred to this table tb1. On the tb1 form I have a related list which shows the related business a...
