Hi All, I m trying to create a business rule for RITM recordsso If a RITM status changes from Open to Closed Complete (which happens automatically when catalog tasks are closed) and so when those conditions are fulfilled I want to update the State ...
we have ran the fix scripts to remove the inactive users from groups and roles table by using fix scripts.Users are removed successfully from all their groups and their associated roles.but when we tried to run the fix script to remove the users from...
I have a requirement to capture value of requested for while redirecting user to another catalog item form when a specific value is selected in service affected dropdown. Requested for is a reference field which is editable. I am able to redirect to ...
Hi, I want to display"Major Incident" Text image behind the number field when Major Incident state is accepted in form view and list view.Below is the code I have written to achieve this : Please help me achieve this
Hi , i wanted to know where are the topic block variable stored ss:
Hi all, In virtual agent, I have a topic where users are asked to create a contact. They are asked all the question and from their answers, a new contact should be created. To achieve this, I have used the record action utility and added the fields t...
Hello Team, I have one variable called "Application " which refers to cmdb_ci_service_discovered table . on the selection of Application we need to populate the cis runs on that particular application in other variable called server cis . I have wri...
Hi everyone, for the past few days I've been trying to figure out how to read the content of an email (the one exported from classic outlook client with .msg file extension). currently we have the OOB report phish email record producer that automatic...
We have a notification intended to be sent for assignment group members and to the event creator. Sent to event creator is set to true, user's notification is enabled but still didn't receive the email notification. We are currently in WDC version. I...
Hi Guys , between Client script and UI policies client script executes the first BUT why and how can someone give me overall explanation for this ? it was interview question so its important. thanks!!
Hi everyone,I’m experiencing an issue where the avatar of our Virtual Agent in ServiceNow appears differently on the web interface compared to Microsoft Teams. On the web, the avatar shows as the default robot icon, but in Teams, it's displaying a d...
Hi Experts, I have a query regarding the agent workspace as i am unable to show the Watchlist in Agent workspace portal even after adding the watchlist filed in Form Layout>View: Workspace>Section: Task as shown in the screen shot Fig-1.1. I have che...
I have a notification link on the service portal page.on which the number of feeds/ notifications is displayed as number. which is dynamic.Is there any ATF step where I can validate /view the numbers?For example, I need to validate the number on the ...
In the Service portal, I have a couple of custom widgets. When the mouse hovers on each widget, different text is displayed.Do we have any ATF step/test where I can validate those customized texts?
I am testing an attachment on a record and the documentation references the step Upload Attachments but this step is not available. Is there a different step that should be used? Attachment test steps (servicenow.com)
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