How to make Timezone Appear in preferences
Hi,How to enable Timezone, such that it appear in preferences -> Language & Region -> Timezone should come here
Forum Posts
Resolved! PDI : The instance is offline.Please check again in a few minutes
Hi ,My personal Instance is showing offline for a longer time. How to solve this?Tried multiple time since morning but no luck.It showing below message "The instance is offline. Please check again in a few minutes" Regards,Varsha Damodar
Catalog client script to display field if location is US
Hi There, I want to write the onLoad() client script that displays the variable "extend_date) if Location.country is 'US'. I do not have subject person field available on Catalog form. Subject person is availble on Parent case Subject person. How do...
Average of all incidents in awaiting approval state?
Dear Experts,I need to create a average report for all the incidents in awating approval state month wise.Means suppose there are 100 incidents in awaiting approval state. I want average time of all the incidents in that state month wise.Any help wou...
How to succeed CIS-ITSM exam ?
Hello! i just got my CSA certification and i wanted to know how to get CIS-ITSM certification any advice ? any questions exam examples ? thank you
Resolved! Flow Designer
Hello All,Need help I have created flow for Microsoft Teams Graph Spoke in message activity i want to send message like below mentioned;Number : INC********;Caller : Caller Name;Short Description : Test Teams link;Assignment Group : TeamsTestGroup;As...
Resolved! IntegrationHub transaction packs
Hi all!I've read here in community that IntegrationHub Starter is 1M.https://www.servicenow.com/community/now-platform-forum/how-does-servicenow-count-integration-hub-transactions/m-p/1099879 However, when I checked the instance, only 100,000 transac...
Help with SLA completion
Hi Everyone, We have one custom catalog item called Custom X, RITM of this catalog item has 5 days SLA. We need to establish reminder functionality for RiTM's of Custom X only:- 50% SLA: notification to the RITM assignment group.- 75% SLA: escalation...
ServiceNow finding a watermark from another ServiceNow
How can we stop ServiceNow creating a new case when the following happens? Our ServiceNow SNA receives an email from a customers ServiceNow SNB, there is a watermark from SNB at the bottom.SNA can't find this watermark so creates a case and sends a c...
Export records with attachments to xml file
hello Team,Does anyone know how to script export all records with attachments to XML and put those files in the network-shared folder? The trigger is after the record is created. Should it be a soap message/Rest outbound message? or just write busine...
How to create a custom footer on the CSM portal?
Good DayI am wondering if anyone can assist me please?I would like to create a custom footer on the CSM portal or a footer that looks similar to the one used on the ESC portal with links and menus etc. Example of ESC portal footer: I tried copying t...
Inbound email attached excel to Catalog Request
Hi,I requirement is when an inbound email with specific subject , then the attached excel data use to create catalog request for specific item. Need to to create REQ,RITM,SCTASK for the each data.
, Is it possible to update the functions within the MakeAndModelJS script include to query the compa
, Is it possible to update the functions within the MakeAndModelJS script include to query the company record sys_id rather than name?
Selecting checkbox per page and not all across paged using widget
Hi everyone. I have two check box here, one for selecting all devices across pages and the other one is to select only device which is visible within the page. The second checkbox is working and now my problem is whenever I select the checkbox for se...
Default filter to a custom related list
(function refineQuery(current, parent) { current.addQuery('task',parent.sys_id); })(current,parent);Hi All,i have created a custom related list but its not showing the filter in the related list . How to add the filter in a related list. Scree...