Adding custom fields to incidents

[Yogesh21]

Is there any way to add custom fields to Servicenow incidents? We need to add following type of fields -

• Date and time
• Simple drop downs
• Drop downs (multi-select)
• Free text area
• Set of custom record type

Further, we need to develop an integration between Servicenow and our homegrown platform to ensure that the incidents are auto-created/updated on Servicenow when they are created/updated on our platform.

In this case, will the Servicenow API support the added custom fields?

Thanks in advance.

[SanjivMeher]

Yes. You can create custom fields in servicenow. The custom field are also supported on API.

Not sure about two field though

DropDown multiselect is a List field in ServiceNow, where you field should point to another table and you can only select values defined in that table.

If it is single select, you can utilize the choice field.

Set of custom record type -> Not sure, what is that. But you can create a new table for that or you can store in a string field.

You can use the REST API integration. Use the REST API explorer to test the incident api you want to use.

[rahulpandey]

Hi Yogesh, To answer your question about field type Service now have default support for date/ date time, select box, multi select ( this is via list collector/list). Also, you can create custom fields via UI macro though this would not be a database field but through logic, you can use it display data. Please see list of available field types here https://docs.servicenow.com/bundle/london-platform-user-interface/page/use/using-forms/concept/c_FormFields.html Service now supports, all fields which exists on database irrespective of created by service now or you. I suggest have a hands-on with service now inbuilt module to test you integration. https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/integrate/inbound_rest/task/t_GetStartedAccessExplorer.html Please mark my answer correct if it helped you