adding dynamic text in Incident form

[ofekg]

In the incident form in the sow I want to add text under the priority field which describe the priorty value, will change as the priority changes.
i cant find a way to do it, needs help.

this is the text that should describe the priorities:
Critical - System or critical process is down
High - Partial loss of service with severe impact on the business and no workaround exists
Medium - Low business impact. The result is an inconvenience, which may require a temporary workaround

[Ashish Parab · Accepted solution]

Hello @ofekg ,

Below is a onChange Client script that shows a field message when priority changes.

Script - 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    if (newValue == '1') {
        g_form.showFieldMsg('priority', 'System or critical process is down', 'info');
    } else if (newValue == '2') {
        g_form.showFieldMsg('priority', 'Partial loss of service with severe impact on the business and no workaround exists', 'info');
    } else if (newValue == '3') {
        g_form.showFieldMsg('priority', 'Low business impact. The result is an inconvenience, which may require a temporary workaround', 'info');
    }
}

Output-

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[raj chavan]

hi @ofekg 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    var priorityDescriptions = {
        "1": "Critical - System or critical process is down",
        "2": "High - Partial loss of service with severe impact on the business and no workaround exists",
        "3": "Medium - Low business impact. The result is an inconvenience, which may require a temporary workaround",
        "4": "Low - Minimal business impact, typically a cosmetic issue",
        "5": "Planning - Non-urgent, informational"
    };

    var description = priorityDescriptions[newValue]

    g_form.setFieldMessages('priority', description);
}

[ofekg]

the setFieldMessege from you last line not working, why?
should u copy this to a client script? cause i tried it and i got: onChange script error: TypeError: g_form.showFieldMessages is not a function function () { [native code] }

when changing thr priority

[raj chavan]

Use g_form.showFieldMsg()

[Ashish Parab]

@ofekg, Use showFieldMsg instead of setFieldMessages. Otherwise, Raj's answer will also help you.

Thanks,

Ashish