adding dynamic text in Incident form

[ofekg]

In the incident form in the sow I want to add text under the priority field which describe the priorty value, will change as the priority changes.
i cant find a way to do it, needs help.

this is the text that should describe the priorities:
Critical - System or critical process is down
High - Partial loss of service with severe impact on the business and no workaround exists
Medium - Low business impact. The result is an inconvenience, which may require a temporary workaround

[Ashish Parab · Accepted solution]

Hello @ofekg ,

Below is a onChange Client script that shows a field message when priority changes.

Script - 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    if (newValue == '1') {
        g_form.showFieldMsg('priority', 'System or critical process is down', 'info');
    } else if (newValue == '2') {
        g_form.showFieldMsg('priority', 'Partial loss of service with severe impact on the business and no workaround exists', 'info');
    } else if (newValue == '3') {
        g_form.showFieldMsg('priority', 'Low business impact. The result is an inconvenience, which may require a temporary workaround', 'info');
    }
}

Output-

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[raj chavan · Accepted solution]

Hi @ofekg 

try this 

function onLoad() {
    var priority = g_form.getValue('priority');

    if (priority) {
      
        g_form.clearMessages();
    
        if (priority == '1') {
            g_form.showFieldMsg('priority', 'System or critical process is down', 'info');
        } else if (priority == '2') {
            g_form.showFieldMsg('priority', 'Partial loss of service with severe impact on the business and no workaround exists', 'info');
        } else if (priority == '3') {
            g_form.showFieldMsg('priority', 'Low business impact. The result is an inconvenience, which may require a temporary workaround', 'info');
        }
    }
}

[ofekg]

great! it works

[raj chavan]

Always happy to help it would be appreciated if you can mark the solution as helpful.

Thanks