adding dynamic text in Incident form

[ofekg]

In the incident form in the sow I want to add text under the priority field which describe the priorty value, will change as the priority changes.
i cant find a way to do it, needs help.

this is the text that should describe the priorities:
Critical - System or critical process is down
High - Partial loss of service with severe impact on the business and no workaround exists
Medium - Low business impact. The result is an inconvenience, which may require a temporary workaround

[Ashish Parab · Accepted solution]

Hello @ofekg ,

Below is a onChange Client script that shows a field message when priority changes.

Script - 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    if (newValue == '1') {
        g_form.showFieldMsg('priority', 'System or critical process is down', 'info');
    } else if (newValue == '2') {
        g_form.showFieldMsg('priority', 'Partial loss of service with severe impact on the business and no workaround exists', 'info');
    } else if (newValue == '3') {
        g_form.showFieldMsg('priority', 'Low business impact. The result is an inconvenience, which may require a temporary workaround', 'info');
    }
}

Output-

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[Ashish Parab · Accepted solution]

Hello @ofekg ,

Below is a onChange Client script that shows a field message when priority changes.

Script - 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    if (newValue == '1') {
        g_form.showFieldMsg('priority', 'System or critical process is down', 'info');
    } else if (newValue == '2') {
        g_form.showFieldMsg('priority', 'Partial loss of service with severe impact on the business and no workaround exists', 'info');
    } else if (newValue == '3') {
        g_form.showFieldMsg('priority', 'Low business impact. The result is an inconvenience, which may require a temporary workaround', 'info');
    }
}

Output-

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[ofekg]

it worked thank you very much, just before i mark your answer as a soloution, there is a ay to show the messege according to the priority not just when the priority changes? i want the desciptive txt will apear anytime im on the form in the sow

[Ashish Parab]

@ofekg  Yes, for this requirement, you have to write an onLoad client script. Please try below-

function onLoad() {
    var priority = g_form.getValue('priority');

	if (priority == '1') {
        g_form.showFieldMsg('priority', 'System or critical process is down');
    } else if (priority == '2') {
        g_form.showFieldMsg('priority', 'Partial loss of service with severe impact on the business and no workaround exists');
    } else if (priority == '3') {
        g_form.showFieldMsg('priority', 'Low business impact. The result is an inconvenience, which may require a temporary workaround');
    }
}

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway. You can mark multiple answers as correct and helpful.

Thanks and Regards,

Ashish

[ofekg]

its not working from some reason, i dont see the messege when loading the page yet, only when the priority value changes

[Ashish Parab]

Please check if you are getting the value of the priority by adding the following line next to the variable declaration of priority:

g_form.addInfoMessage(priority);

This should display the info message as below:

The above onLoad script is working for me-

Please mark my answer as "correct" and "helpful" if you feel this helped you in anyway.

Thanks and Regards,

Ashish