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04-20-2025 08:19 PM
Hi Team,
I have created a Portal, here I have added a Simple list widget which show the list of records. When a new user logs in the widget show as "no records found" is there a possibility to show show kind of image when there are no records
Current screenshot
Expected
Solved! Go to Solution.
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04-20-2025 08:27 PM
@Community Alums
that message is shown when user possibly doesn't satisfy ACL etc
check the widget code from where it's showing that and add image which is by default hidden but if no records are found then the image will be shown
Add image in this div and enhance
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-20-2025 08:27 PM
@Community Alums
that message is shown when user possibly doesn't satisfy ACL etc
check the widget code from where it's showing that and add image which is by default hidden but if no records are found then the image will be shown
Add image in this div and enhance
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-20-2025 10:35 PM
Hi @Ankur Bawiskar , Thanks for the response. I have added the image tag to the HTML but it's not sowing up on the portal. is something missing?
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04-20-2025 10:40 PM
@Community Alums
where did you add that image in db image?
also are you sure there are no records when you test it?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-20-2025 10:42 PM
@Ankur Bawiskar , yes there are no records. Image is in ServiceNow db_image table