Adding knowledge approval manager as recipient in email notification.

[Atchutaram]

Hi Everyone,

I need to add knowledge approval manager as recipient but i am unable to find the correct field in user/groups list. Could you suggest please.

Best Regards.

[Tushar]

Hi @Atchutaram 

Do you mean ownership_group.manager ?

Thanks

[Atchutaram]

Hi @Tushar  no, before article publishes it goes for knowledge approver right,  that approver's manager should be receiving the notification. 

[Ankur Bawiskar]

@Atchutaram 

so please identify the place where the approval is inserted

if approval is sent to KB approver then email will go to that person

In that same email are you saying you want to keep that approver->manager in CC?

If yes then identify the email and use email script and add CC

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Atchutaram]

Hi @Ankur Bawiskar , so the requirement is , article expiration notification is sent to the author right, i would like to add kb approval manager too.

Regards